Now that I had a solid idea about the content and tasks Amigos needed to include to alleviate Catch-22 Cathy’s pain points, I was able to begin rapid prototyping and usability testing.
Design and Prototyping Tools
I used paper, pencil, and scissors for the low-fidelity prototype and Sketch for the mid-fidelity version.
I spent one day creating and testing each prototype, and used Marvel to make them clickable and interactive.
UserBob Testing Platform
I chose to use the remote unmoderated testing platform UserBob for testing prototypes due to time constraints, and because UserBob recruits from the Mechanical Turk panel, whose age, level of tech-savviness, and income level overlaps with target users of Amigos.
Benefits of Remote Unmoderated Tests
Another benefit of UserBob is that the tests are recorded on video. Being able to go back to the data to check a quote or review a test in detail multiple times was very useful, and I was able to learn things on second viewings I didn’t pick up on the first.