9 Useful Probes for Getting the Most Value from User Interview Questions (with Examples)

9 Useful Probes For Getting The Most Value From User Interview Questions

In qualitative research, the most valuable insights come from the smallest details. One skill that takes some time to develop is getting interview participants to describe their experiences with nitty-gritty detail. Why are small details so important? Think about it like this: Is it better a) to know your customers hate your website or b) … Read more9 Useful Probes for Getting the Most Value from User Interview Questions (with Examples)

7 Practical Ways to Build Rapport Quickly in User Interviews

7 Practical Ways To Build Rapport Quickly In User Interviews

It’s common for new UX designers to have trouble establishing rapport in qualitative user interviews. Sometimes they believe they should act like Tom Cruise interrogating Jack Nicholson in the courtroom at the end of A Few Good Men. “If I can just outsmart the person I’m interviewing,” they think, “I’ll be able to break through their deception and … Read more7 Practical Ways to Build Rapport Quickly in User Interviews